:root{--chatbot-red:#B71C1C;--chatbot-offwhite:#F8F9FA;--chatbot-assistant:#F1F3F5;--chatbot-user:#FDECEC;--chatbot-success:#2E7D32;--chatbot-pending:#F9A825;--chatbot-progress:#1976D2;--chatbot-rejected:#D32F2F;--chatbot-text:#212529}
.chatbot-launch{position:fixed;right:22px;bottom:22px;z-index:40;border:0;border-radius:999px;padding:12px 18px;background:var(--chatbot-red);color:#fff;font-weight:700;cursor:pointer;box-shadow:0 5px 15px #0003}.chatbot-launch:hover{background:#8f1515}.chatbot-panel{position:fixed;right:22px;bottom:76px;width:min(390px,calc(100vw - 30px));z-index:40;background:var(--chatbot-offwhite);border:1px solid #e2e6ea;border-radius:14px;box-shadow:0 8px 30px #0003;overflow:hidden;color:var(--chatbot-text)}.chatbot-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 15px;background:var(--chatbot-red);color:#fff;font-weight:800}.chatbot-close{width:28px;height:28px;padding:0;border:1px solid rgba(255,255,255,.45);border-radius:50%;background:transparent;color:#fff;font-size:23px;line-height:22px;cursor:pointer}.chatbot-close:hover{background:rgba(255,255,255,.18)}.chatbot-messages{height:280px;overflow:auto;padding:14px;background:var(--chatbot-offwhite)}.chatbot-message{padding:9px 11px;border-radius:10px;margin:0 0 9px;max-width:90%;white-space:pre-wrap;line-height:1.42}.chatbot-message.bot{background:var(--chatbot-assistant)}.chatbot-message.user{background:var(--chatbot-user);margin-left:auto}.chatbot-actions{display:flex;gap:6px;flex-wrap:wrap;padding:9px 10px 3px;background:#fff;border-top:1px solid #e2e6ea}.chatbot-action{border:1px solid #e1b6b6;border-radius:999px;padding:6px 9px;background:#fff;color:var(--chatbot-red);font:inherit;font-size:11px;font-weight:700;cursor:pointer}.chatbot-action:hover{background:var(--chatbot-user)}.chatbot-panel form{display:flex;gap:7px;padding:10px;background:#fff;border-top:1px solid #e2e6ea}.chatbot-panel form input{min-width:0}.chatbot-panel form .btn{background:var(--chatbot-red);border-color:var(--chatbot-red)}.chatbot-status-card{padding:12px;border:1px solid #e1e5e9;border-left:4px solid var(--chatbot-pending);border-radius:10px;background:#fff;margin-bottom:9px;line-height:1.38}.chatbot-status-card.status-assigned,.chatbot-status-card.status-in_progress,.chatbot-status-card.status-reopened{border-left-color:var(--chatbot-progress)}.chatbot-status-card.status-resolved{border-left-color:var(--chatbot-success)}.chatbot-status-card.status-rejected{border-left-color:var(--chatbot-rejected)}.chatbot-status-card h4{margin:0 0 8px;font-size:12px;color:#6c757d;text-transform:uppercase;letter-spacing:.04em}.chatbot-status-card>strong{display:block;font-size:14px}.chatbot-status-card>p{margin:6px 0 10px;font-size:12px}.chatbot-status-card dl{display:grid;gap:6px;margin:0}.chatbot-status-card dl div{display:grid;grid-template-columns:92px 1fr;gap:8px}.chatbot-status-card dt{font-size:10px;color:#6c757d;font-weight:800;text-transform:uppercase}.chatbot-status-card dd{margin:0;font-size:12px;overflow-wrap:anywhere}.chatbot-rating{color:#8a5d00;font-weight:700}
@media(max-width:700px){.chatbot-launch{right:14px;bottom:14px}.chatbot-panel{right:10px;bottom:62px;width:calc(100vw - 20px)}.chatbot-messages{height:min(52vh,320px)}}
/* Public guided account and complaint flows. */
.chatbot-flow{border-top:1px solid #e2e6ea;background:#fff;max-height:390px;overflow:auto}.chatbot-flow[hidden]{display:none!important}.chatbot-flow-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;background:var(--chatbot-red);color:#fff}.chatbot-flow-close{width:26px;height:26px;border:1px solid #ffffff88;border-radius:50%;background:transparent;color:#fff;font-size:20px;line-height:20px;cursor:pointer}.chatbot-flow-body{padding:11px 12px}.chatbot-guided-form{display:grid;gap:9px}.chatbot-guided-form label{display:grid;gap:4px;margin:0;font-size:12px;font-weight:700}.chatbot-guided-form input,.chatbot-guided-form select,.chatbot-guided-form textarea{padding:8px 9px;font-size:13px}.chatbot-guided-form textarea{min-height:72px}.chatbot-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.chatbot-form-grid .full-field{grid-column:1/-1}.chatbot-flow-loading{margin:0}.chatbot-result-link{display:inline-block;margin:4px 8px 4px 0;padding:6px 9px;border-radius:6px;background:var(--chatbot-red);color:#fff;text-decoration:none;font-size:12px;font-weight:700}.chatbot-contact-card{padding:10px 11px;border:1px solid #e2e6ea;border-left:4px solid var(--chatbot-red);border-radius:9px;background:#fff;margin-bottom:9px}.chatbot-contact-card strong{display:block}.chatbot-contact-card p{margin:4px 0 8px;font-size:12px}.chatbot-contact-link{display:inline-block;margin:3px 6px 0 0;color:var(--chatbot-red);font-size:12px;font-weight:700;text-decoration:none}.chatbot-contact-link:hover{text-decoration:underline}
@media(max-width:480px){.chatbot-form-grid{grid-template-columns:1fr}.chatbot-form-grid .full-field{grid-column:auto}}
.chatbot-panel .chatbot-guided-form{display:grid;gap:9px;padding:0;border-top:0;background:transparent}
.chatbot-home-voice-settings{margin-top:18px;padding:15px;border:1px solid #e1b6b6;border-radius:10px;background:#fffafa}.chatbot-home-voice-settings h3{margin:0 0 5px;color:var(--chatbot-red)}.chatbot-home-voice-settings .muted{font-size:12px;line-height:1.45}.chatbot-home-voice-settings textarea{min-height:110px}

/* Keep account and complaint forms inside the chatbot dialog. The flow is a
   contained dialog layer, so it cannot slide behind the messages or page. */
.chatbot-panel{position:fixed;isolation:isolate;max-height:calc(100vh - 110px)}
.chatbot-panel.chatbot-flow-open{height:680px;height:min(680px,calc(100vh - 110px));max-height:none!important;overflow:hidden!important}
.chatbot-panel.chatbot-flow-open .chatbot-flow{position:absolute!important;inset:0!important;z-index:5!important;display:flex!important;flex-direction:column;max-height:none!important;height:100%!important;overflow:hidden!important;background:#fff}
.chatbot-panel.chatbot-flow-open .chatbot-messages,.chatbot-panel.chatbot-flow-open .chatbot-actions,.chatbot-panel.chatbot-flow-open>#chatbot-form{display:none!important;visibility:hidden;pointer-events:none}
.chatbot-panel.chatbot-flow-open .chatbot-flow-head{flex:0 0 auto}.chatbot-panel.chatbot-flow-open .chatbot-flow-body{flex:1;min-height:0;overflow:auto;-webkit-overflow-scrolling:touch}.chatbot-flow-error{margin:0 0 10px;padding:8px 10px;border-radius:7px;background:#fde4e4;color:#9f1825;font-size:12px;line-height:1.4}
@media(max-width:700px){.chatbot-panel{max-height:calc(100vh - 82px)}.chatbot-panel.chatbot-flow-open{height:calc(100vh - 82px)!important;max-height:none!important;bottom:62px}.chatbot-panel.chatbot-flow-open .chatbot-flow-body{padding:12px 11px}}
.chatbot-evidence-picker{flex:0 0 100%;max-width:100%;min-width:0;padding:4px;border:1px solid #e2e6ea;border-radius:6px;background:#fff;color:var(--chatbot-text);font-size:10px}.chatbot-evidence-picker:focus{outline:2px solid #e1b6b6}
.chatbot-question{display:flex;align-items:flex-start;gap:8px;flex-wrap:wrap}.chatbot-question>span{flex:1;min-width:0}.chatbot-speak{flex:0 0 auto;padding:4px 7px;border:1px solid #d8aaaa;border-radius:999px;background:#fff;color:var(--chatbot-red);font:inherit;font-size:10px;font-weight:800;cursor:pointer}.chatbot-speak:hover,.chatbot-speak.is-speaking{background:var(--chatbot-red);color:#fff}.chatbot-speak.is-speaking{animation:chatbot-pulse 1.1s ease-in-out infinite}@keyframes chatbot-pulse{50%{opacity:.65}}
.chatbot-voicebar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 10px;background:#fff;border-top:1px solid #e2e6ea;border-bottom:1px solid #e2e6ea;font-size:11px}.chatbot-voice-toggle{min-height:31px;padding:6px 9px;border:1px solid #d8aaaa;border-radius:999px;background:#fff;color:var(--chatbot-red);font:inherit;font-size:11px;font-weight:800;cursor:pointer}.chatbot-voice-toggle:hover,.chatbot-voice-toggle.is-active{background:var(--chatbot-red);border-color:var(--chatbot-red);color:#fff}.chatbot-voice-toggle:disabled{opacity:.6;cursor:not-allowed}.chatbot-voicebar label{display:flex;align-items:center;gap:5px;margin:0;color:#6c757d;font-size:10px;font-weight:700}.chatbot-voicebar select{width:auto;min-width:86px;padding:5px 6px;border:1px solid #e2e6ea;border-radius:6px;background:#fff;color:var(--chatbot-text);font:inherit;font-size:10px}.chatbot-voice-status{flex:1;min-width:120px;color:#6c757d;font-size:10px;line-height:1.3}.chatbot-voice-status:empty{display:none}
@media(max-width:480px){.chatbot-voicebar{align-items:stretch}.chatbot-voice-toggle{flex:1}.chatbot-voicebar label{flex:1;justify-content:space-between}.chatbot-voicebar select{flex:1}.chatbot-voice-status{flex-basis:100%;min-width:0}}

/* Keep public chatbot actions usable after selection and prevent long Tamil
   labels from colliding on narrow screens. */
.chatbot-actions{align-items:stretch}
.chatbot-action{flex:1 1 calc(50% - 6px);min-width:130px;text-align:center;white-space:normal;overflow-wrap:anywhere}
.chatbot-action:hover,.chatbot-action:focus-visible{background:var(--chatbot-user);outline:2px solid #e1b6b6;outline-offset:1px}
.chatbot-action.is-selected{background:var(--chatbot-red);border-color:var(--chatbot-red);color:#fff}
.chatbot-panel.chatbot-flow-open .chatbot-flow-body{overscroll-behavior:contain}
@media(max-width:480px){.chatbot-actions{gap:6px;padding:8px 8px 3px}.chatbot-action{min-width:0;padding:7px 6px;font-size:10px}}